What does LSP mean?

Many times acronyms have multiple meanings and even apply to multiple fields.  This is one of those times, LSP means Local Service Provider but it’s not limited to the VoIP industry.  In this case LSP can also be an ISP that provides you data services.old-telephone

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What does LNP mean?

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To understand where LNP was originated we need to first look back at when deregulation came to telecommunications-act-1996the telephone industry. Deregulation was brought about to give consumers choices and lower prices.  When you wanted to switch between one provider to another your only choice was to get a new phone number since each company wouldn’t give up the number to the competition. Read more…


What is FOC date?

One of my clients asked me what is FOC’d date? so the first thing I said was don’t get offended! which of course was too late because they were wondering what does that mean.shocked-baby-look
In the business world there are many of acronyms for FOC but in the VoIP world it refers to “Firm Order Commitment” + date, this is the day where the loosing phone company or loosing carrier has agreed to provide the telephone number to the gaining carrier.

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Blacklisting a Caller

We have all been there, your busy working the phone rings and you don’t recognize the phone number.  Maybe it’s a new client, or an existing one calling from somewhere else and low and behold you hear an automated recording trying to sell you SEO services, Insurance and a million other things you aren’t interested.  Frustrated you hang up and try to re-focus on what you were working on.  You think, I’m in the do not call database, so how can I stop these telemarketers from calling again? Read more…


National Do Not Call Database

We all hate when telemarketers or even better automated dialers call us offering us all kinds of services we don’t want or aren’t interested in.  Somehow I know you have experienced this at one time or another so now the question is how can we stop them from calling?

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Trixbox CE End of Life

In the last quarter of 2012 TrixBox announced the end of TrixBox CE ( Community Edition ) and even expired any support minutes users had paid for on 12/31/2012.  In my opinion it has been a long time that TrixBox CE wasn’t being well supported not only by Fonality but the community as well, it was only a matter of time before the end would come.

They then offered to take the clients over to the TrixBox PRO version.  For some users that’s not a problem but for others the cost may be a little higher then their budgets. So where do you go from here if you’re using Trixbox CE?
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Resetting a Polycom VoIP phone to factory default IP

Resetting or as some people call it Restoring a Polycom VoIP phone to the default settings requires a lot of fingers and of course the right key code or sequence. Read more…


Resetting a Polycom VoIP phone to factory default IP V2

Resetting or as some people call it Restoring a Polycom VoIP phone to the default settings requires a lot of fingers and of course the right key code or sequence. Read more…


What is the default password for a Polycom VoIP phone?

Many of the Polycom settings for a VoIP phone are locked and require a password, even if you want to reset the phone to the factory default settings you will need that password. Read more…


What is the default unlock config password for a Cisco 7960 / 7960G VoIP phone?

You have a 7960 Cisco phone and as you go to manually edit some of the settings you realize that the phone is locked, not giving you the opportunity to change any settings.  Read more…


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