Maybe you fancy yourself a raider. Maybe you like to explore dark temples filled with doom. Maybe you wear a dirty fedora and you named the dog Indiana. You’re in … Read More
The idea of upgrading to a new call center phone system can be daunting. Having dedicated call teams, like sales and support, whose entire jobs revolve around inbound and outbound … Read More
The scene: A business that has multiple employees answering calls for a shared purpose. Maybe you’re an auto dealership with sales and service contact centers. Perhaps you’re an IT provider … Read More
Have you ever had the opportunity to combine something you have always wanted to do with something you already love? Mark Spencer’s Great Idea I am very privileged to be … Read More
Throughout my time in the telecom industry, I’ve realized that many managed service providers (MSPs) typically don’t offer voice services. Oftentimes, it’s because they have felt it is a unique … Read More
For the last few months I, along with Ben Ford, have been working on improving the user experience side of the WebRTC support in Asterisk. When one thinks of user … Read More
Introduction Packet loss can be an annoying problem when dealing with real time communication, especially when dealing with video. It’s very noticeable when the screen freezes for multiple seconds, then … Read More
With the changing weather, some of us are thinking about summer with excitement, others about winter with trepidation. Regardless of which hemisphere you live in though, it’s time to start … Read More
Hey Everybody! For those of you that don’t know me, my name is Matthew Fredrickson and I’m the Asterisk Open Source Project Lead. Does that mean I’m the best software … Read More
