All About VoIP

Consider how your video conferencing experience has been so far. Do you like the solution that your company uses, or do you wish it had features tailored to how you … Read More

AstriCon typically takes place in October. And this year we had a great one planned. However, as announced two weeks ago, we have decided not to do an in-person event … Read More

By now, we have all been impacted by the pandemic situation, whether directly or indirectly. You or someone you know has probably contracted COVID-19, lost a job, or cancelled this … Read More

Business owners today are now understanding that having a basic contact center as part of their UC system enables much better customer service, and are asking to add multimodal contact … Read More

In case you missed it, the business world is going through some growing pains as organizations grapple with the unique challenges of staying in contact with employees and customers, without … Read More

Once upon a time there was something called a “call center.” That’s because you would make a telephone call to it. It was a central place where agents were located … Read More

As I’ve written about quite a few times, the drivers for buying a UC phone system that you might typically hear are: Efficiency improvement Productivity gains These are typical since, … Read More

Around this time of the year, I usually read the Cisco Annual Internet Report to see if there is anything interesting relating to the business communications market. And there are … Read More