AstriCon 2020
AstriCon typically takes place in October. And this year we had a great one planned. However, as announced two weeks ago, we have decided not to do an in-person event … Read More
AstriCon typically takes place in October. And this year we had a great one planned. However, as announced two weeks ago, we have decided not to do an in-person event … Read More
By now, we have all been impacted by the pandemic situation, whether directly or indirectly. You or someone you know has probably contracted COVID-19, lost a job, or cancelled this … Read More
Business owners today are now understanding that having a basic contact center as part of their UC system enables much better customer service, and are asking to add multimodal contact … Read More
In case you missed it, the business world is going through some growing pains as organizations grapple with the unique challenges of staying in contact with employees and customers, without … Read More
Once upon a time there was something called a “call center.” That’s because you would make a telephone call to it. It was a central place where agents were located … Read More
As I’ve written about quite a few times, the drivers for buying a UC phone system that you might typically hear are: Efficiency improvement Productivity gains These are typical since, … Read More
For most small to medium- sized businesses (SMBs), the continuous search for new customers is essential to meet or exceed growth targets. As a reseller, the extent of available prospecting … Read More
Around this time of the year, I usually read the Cisco Annual Internet Report to see if there is anything interesting relating to the business communications market. And there are … Read More
SIP Trunking is important for any enterprise these days – this is the connection into your building that carries phone calls to an on-premise UC platform, or is the underpinning … Read More