6 Benefits Of A Quality Contact Center
If you are in the customer service business, and your business is growing, it is probably time to add an agent-based contact center to supplement calls queues, etc. that may … Read More
Category: Industry
The Top 5 Trends in SD-WAN
There have been some important developments in SD-WAN technology over the last year. We need to continually assess changes in key technologies so we can make informed decisions and move … Read More
Overall Managed Access Benefit Review
Today, I’ll touch on the benefits of using a Managed Internet Access service according to the Eastern Management Group. Managed Internet Access is a service where a provider (such as … Read More
Protecting Your Mission Critical Services When Your Internet Provider Has An Outage
Late summer of 2022, there was a major multi-day internet outage that happened in Canada that affected many businesses, small and large. Let’s discuss what happened and some of the … Read More
What You Need To Know About The Growing Complexities of Communications Taxes
It’s definitely a great time to be a Managed Service Provider (MSP), Communication Service Provider (CSP), and Voice Service Provider (VSP), delivering managed communication services. Whether they be a seasoned … Read More
Softclients are a Critical Component of a Unified Communications Solution
When the day came that we all “had” to work from home, everyone learned how important a phone system client became (whether it was a mobile one, or a desktop … Read More
Exploring SD-WAN – The Advanced Evolution of Business Networks
In today’s world, it’s imperative to have access to information from any device, anytime and anywhere. However, this has led to the growth and complexity of the networks that connect … Read More
The Importance of Channel Partnerships
Channel partnerships are the way Sangoma does business. We understand the value the channel partnerships bring to Sangoma and, ultimately, to the end-user customers who need business communication solutions. As … Read More
Sangoma Wholesale: Compliance-as-a-Service
In the mid-2000’s, VoIP Innovations pioneered SIP trunking services for an emerging number of non-facilities-based, value-added resellers and managed service providers. Back then, VoIP for business-use was less common. Today, … Read More