A few months ago, I wrote a blog about Unified Communication solutions including some contact center features like music on hold, callback when available, call queues, and routing rules (such … Read More
With the implementation of the Telework Enhancement Act in 2010, there’s been a notable movement to remote and mobile working options for government employees. And while every government agency is … Read More
Last week, I was in the Chicago airport. And amazingly enough, I was delayed. Just a shock really to be delayed at ORD on a beautiful sunny day for no … Read More
When a system administrator is tasked with upgrading a business phone system, there are several boxes to check when comparing solutions. Employees care about features and integrations, managers care about … Read More
A few months ago, I spent some time looking at some data about the growth of Hosted/Cloud PBX. This week, I want to make a different point using the same … Read More
This is the time of year I write about the Mary Meeker Internet Trends report, which is a key report covering many different internet related topics. Obviously, I’m just trying … Read More
As a modern-day government employee, you’re hyperconnected. Whether you’re out in the field, engaging with constituents, responding to emails, or answering countless calls, you rely heavily on secure and quality … Read More
I have not written about IoT in some time. Since I last wrote about it, there has been firming up of the standards. For instance, NB-IoT and LTE-M are set … Read More
Doctors, nurses and medical professionals alike know that, in healthcare, every second counts. Providing care for patients quickly and efficiently becomes especially important when tending to those in critical condition. … Read More
