All About VoIP

Did you know that you – yes you – have complete control over how and where your Switchvox phone calls are received? Even better, you don’t have to remember difficult … Read More

Moving to a VoIP-based call center phone system can bring substantial savings for organizations. In fact, this is what usually prompts business owners, executives, and other key decision makers within … Read More

I recently sat down with Digium’s VP of Worldwide Sales & Service, Steve Harvey, to discuss his time in the telecom industry and how his diverse background has helped Digium’s … Read More

Interactive Voice Response (IVR), also called Auto-Attendant (AA), systems are designed to ease the burden on both callers and call-takers. However, if they are not properly implemented, they often do … Read More

Maybe you fancy yourself a raider. Maybe you like to explore dark temples filled with doom. Maybe you wear a dirty fedora and you named the dog Indiana. You’re in … Read More

The idea of upgrading to a new call center phone system can be daunting. Having dedicated call teams, like sales and support, whose entire jobs revolve around inbound and outbound … Read More

The scene: A business that has multiple employees answering calls for a shared purpose. Maybe you’re an auto dealership with sales and service contact centers. Perhaps you’re an IT provider … Read More

Have you ever had the opportunity to combine something you have always wanted to do with something you already love? Mark Spencer’s Great Idea I am very privileged to be … Read More

Throughout my time in the telecom industry, I’ve realized that many managed service providers (MSPs) typically don’t offer voice services. Oftentimes, it’s because they have felt it is a unique … Read More