Unified Communications Virtualization Benefits
Last week, I explored why virtualization is a possibility for a UC solution and why it may be a viable option for some businesses. This week, I want to go … Read More
Category: Industry
The Virtualization Option for Unified Communications
Most of us understand the on-prem or cloud options when considering a new UC solution. But what about a virtualization option for on-prem solutions? That is, taking the UC software … Read More
What is the Impact of the RingCentral & Avaya Partnership?
I’ve had a few people ask me what does the RingCentral and Avaya partnership mean? I have to say, my first reaction was that the messaging at Enterprise Connect 2020 … Read More
The Importance of Customer Satisfaction with Your SIP Trunking Service
Customer satisfaction (CSAT) is a metric that is always important, and one that Sangoma tracks closely. Many businesses, like us, know that this is really what keeps the business running. … Read More
At AstriCon Now…
Hello Everyone – AstriCon 2019 has started! We have well over 300 people here that just packed the introductory remarks from Bill Wignall and the keynote from Alan Quayle, which … Read More
How is Asterisk Different from FreePBX?
Astricon 2019 is next week. And while there will certainly be a lot of discussion about Asterisk, there will also be some discussion about FreePBX. And sometimes I get questions … Read More
The UCaaS Value Proposition
As I’ve written about before, the drivers for buying UC phone systems typically revolve around efficiency improvement and productivity gains. These can be realized because with all the communications ‘unified’, … Read More
On Purchasing VoIP Innovations
As expected, I’ve had a few questions about why we purchased VoIP Innovations. One of the most obvious reasons is the addition of revenue (and recurring revenue at that) and … Read More
The End of the Toshiba IP Business Phone System
It was only a matter of time before someone bought the division since it had a robust channel. And so a couple of months after that original announcement, Mitel completed … Read More