Remote Work Adoption Challenges & Solutions with UCaaS and Connected Workspace
As we head into a new year, many of us reflect on the year before to see what we’ve learned and how we might apply those lessons to the year … Read More
Evolution of Email: Best Practices for Embracing Team Collaboration Software
With remote work on the continual rise, organizational reliance on team collaboration software is always growing. Team-based sharing, instant messaging and other forms of communication seemingly eclipse traditional email by … Read More
Sangoma Releases New & Improved Solutions, Delivers Enhanced Experience To Partners & Customers
Sangoma Technologies Corporation (“Sangoma” or the “Company”) (TSX: STC), a trusted leader in delivering cloud-based Communications-as-a-Service (“CaaS”) solutions, recently released solution improvements to their partner and customer base with the … Read More
Checking in on Open Source Communications
I haven’t written about Open Source communications in a while. I’ve been meaning to, and now it’s near the end of the year, and since I’m on a plane right … Read More
Does BYOD impact UCaaS clients?
As UCaaS users take advantage of smartphone clients more and more, sometimes we get questions from prospects about whether the types of smartphones their employees use will impact any UC … Read More
CPaaS is a Path to Applications-as-a-Service (AppaaS)
CPaaS (Communications Platform-as-a-Service) is an excellent thing if your organization is a software developer or has developer types in your organization. But in a general sense, if you are a … Read More
Evolution of Email: Best Practices for Embracing Team Collaboration Software
With remote work on the continual rise, organizational reliance on team collaboration software is always growing. Team-based sharing, instant messaging and other forms of communication seemingly eclipse traditional email by … Read More
What does a supervisor really need to see in a Contact Center Application?
Given Unified Communications form the essential fabric of the modern business communication system, we’re starting to see contact centers merging more and more with Unified Communications. In fact, we’re seeing … Read More
The Evolved Office & Artificial Intelligence Integration
As artificial intelligence enters the contact center, the business communication system can start making decisions based on context, past similar decision history, etc. One of the earliest examples of this … Read More