Around this time of the year, I usually read the Cisco Annual Internet Report to see if there is anything interesting relating to the business communications market. And there are usually a few good...
SIP Trunking is important for any enterprise these days – this is the connection into your building that carries phone calls to an on-premise UC platform, or is the underpinning of any cloud communications...
With today’s technology and analytics tools, businesses have more visibility into lead sources than ever before – to the point that it can quickly become overwhelming. You can measure everything from email open rates...
TADSummit Online Asia took place a month ago. The ‘TAD’ in TADSummit means Telecom Application Development. Seems under exciting. So what is Alan doing? And why is Alan actually even bothering to devote all...
All businesses value scalability, but for seasonal and growing businesses, the need for scalability is paramount. And that’s why these types of businesses value the Cloud. By transferring communications to the Cloud, businesses can...
What comes after a Unified Communications system? More unification of course! We are entering another phase in the evolution of the business phone system, where it is becoming an overall business communications system. And...
Few things are more important to a SMB (small-medium business) than its reputation. Building rapport with your customers doesn’t happen overnight, it’s a relationship that builds over many years of dedicated service or quality...
Last week, I described the basic architecture of a PBX system. But these systems have evolved into Unified Communication systems that handle more than voice – they handle messaging, texting, chat, video and others....
Organizations use conference calling as a means to communicate with remote employees, partners, vendors and customers. It can also help cut down on travel expenses and even enable you to connect multiple office locations....
The business phone system has evolved. If you didn’t know that before work from home, you know it now. If you have been on a Unified Communication system, you have been able to communicate...
