As artificial intelligence enters the contact center, the business communication system can start making decisions based on context, past similar decision history, etc. One of the earliest examples of this … Read More
One of the core benefits of a Unified Communications-as-a-Service (UCaaS) system is its end-user adaptability. These platforms provide full access to on-demand communications and collaboration services, among them videoconferencing, chats, … Read More
The world as we know it seemingly changes by the day. Today’s businesses – whether due to regulations, logistics, convenience or some combination of the three – are increasingly adopting … Read More
IoT connectivity, as it relates to enterprise communications, is really about the convergence of Unified Communications and IoT. You might think that UC and IoT do not have anything to … Read More
Unified Communications (UC) has ushered in the second state of the Evolved Office, where mobility and collaboration take center stage. The mobile client enables more than just access, it enables … Read More
Today’s Unified Communications as a Service offerings represent a “fundamental shift in business communications.” This form of pay-per-use service embraces cutting-edge technology to go beyond traditional voice services, incorporating aspects … Read More
As we’ve seen over the nearly two years now, the office has evolved, and not just in a physical way. The way we communicate, using more video and instant messaging, … Read More
The office landscape is constantly in flux. Whether workers are sitting down at a desk in a physical, in-office location or in the cozy confines of a workspace just feet … Read More
Last week, I wrote a blog about the benefits of UCaaS, and I wrote about the following benefits: mobility afforded to employees, the financial aspects to the business of an … Read More
