With today’s technology and analytics tools, businesses have more visibility into lead sources than ever before – to the point that it can quickly become overwhelming. You can measure everything … Read More
TADSummit Online Asia took place a month ago. The ‘TAD’ in TADSummit means Telecom Application Development. Seems under exciting. So what is Alan doing? And why is Alan actually even … Read More
All businesses value scalability, but for seasonal and growing businesses, the need for scalability is paramount. And that’s why these types of businesses value the Cloud. By transferring communications to … Read More
What comes after a Unified Communications system? More unification of course! We are entering another phase in the evolution of the business phone system, where it is becoming an overall … Read More
Few things are more important to a SMB (small-medium business) than its reputation. Building rapport with your customers doesn’t happen overnight, it’s a relationship that builds over many years of … Read More
Last week, I described the basic architecture of a PBX system. But these systems have evolved into Unified Communication systems that handle more than voice – they handle messaging, texting, … Read More
Organizations use conference calling as a means to communicate with remote employees, partners, vendors and customers. It can also help cut down on travel expenses and even enable you to … Read More
The business phone system has evolved. If you didn’t know that before work from home, you know it now. If you have been on a Unified Communication system, you have … Read More
While there is a time and a place for the desk phone (and they aren’t going away any time soon), more and more companies are jumping on the softphone bandwagon. … Read More
