A couple of months ago, I spent some blog time going over the Cisco Visual Networking Index (VNI) report, specifically talking about the coming impact of video and WiFi on … Read More
A few months ago, I wrote a blog about Unified Communication solutions including some contact center features like music on hold, callback when available, call queues, and routing rules (such … Read More
With the implementation of the Telework Enhancement Act in 2010, there’s been a notable movement to remote and mobile working options for government employees. And while every government agency is … Read More
Last week, I was in the Chicago airport. And amazingly enough, I was delayed. Just a shock really to be delayed at ORD on a beautiful sunny day for no … Read More
When a system administrator is tasked with upgrading a business phone system, there are several boxes to check when comparing solutions. Employees care about features and integrations, managers care about … Read More
A few months ago, I spent some time looking at some data about the growth of Hosted/Cloud PBX. This week, I want to make a different point using the same … Read More
This is the time of year I write about the Mary Meeker Internet Trends report, which is a key report covering many different internet related topics. Obviously, I’m just trying … Read More
As a modern-day government employee, you’re hyperconnected. Whether you’re out in the field, engaging with constituents, responding to emails, or answering countless calls, you rely heavily on secure and quality … Read More
I have not written about IoT in some time. Since I last wrote about it, there has been firming up of the standards. For instance, NB-IoT and LTE-M are set … Read More
